YOUR RESERVATION, YOUR PEACE OF MIND
Cancellation Policy
How to cancel your reservation with Godandi & Sons
Last updated: July 15, 2026
Cancellation is simple, but personal
At Godandi & Sons, every reservation is handled by a real person. That's why cancellations aren't processed through an automated button — our team accompanies you from start to finish. Contact us through the official channels and we'll resolve your request within minutes.
How to cancel
All cancellations must be requested directly to our team via WhatsApp or email. We do not process cancellations through the website or social media.
Official channels
Information we need
To speed up your request, please include the following when contacting us:
- Reservation confirmation number (format: GR-XXXXX)
- Full name of the account holder
- Scheduled date and time of service
- Reason for cancellation (optional but helpful)
Deadlines and conditions
Our policy features flexible windows designed with client operations and our chauffeur commitment in mind:
More than 24 hours before service
100% refund of the amount paid. No administrative fees.
Between 12 and 24 hours before service
50% refund of the amount paid. A charge applies for vehicle allocation and chauffeur reservation.
Less than 12 hours before service
No refund. The chauffeur has been assigned and the vehicle is blocked exclusively for your service.
No-show
If the passenger does not show up at the agreed location and time, it is considered a no-show and no refund applies. Our chauffeur will wait up to 30 minutes at airport pickup points and 15 minutes at residential or hotel addresses.
Refunds
Refunds are processed to the original payment method within 3 to 5 business days. For international card payments, currency conversion and credit timing depend on your issuing bank.
Reservation modifications
If you need to modify your reservation (change of time, pickup point, vehicle type, etc.) instead of cancelling, contact us through the same channels. Changes are subject to availability and may not imply additional charges.
Force majeure cases
Cancellations motivated by events outside your control (verifiable cancelled flights, documented medical emergencies, official mobility restrictions) are evaluated case-by-case with flexible criteria by the Godandi team.
Contact us now
Our team is ready to help. Choose the channel you prefer:
By booking with Godandi & Sons, you accept the terms of this cancellation policy.